Testimonials

We have detailed below, a number of comments from our customers and partners who have used our services over a number of years.

 “Very impressed with the engineers work ethic, time keeping and cleanliness around the building”

Firstly, following on from our telephone call on Friday, I was asked by the Customers at Elizabeth Court to convey their pleasure at the workforce you have on site currently replacing the communal lighting.

During a meeting to talk about Planned Works, several customers were speaking very highly of your team on site and were very impressed with their work ethic, time keeping and cleanliness around the building, despite the nature of the works.  I wanted to pass those comments and compliments across in an email to you for feedback to your team on the ground and hope that this continues through to completion”.

 Joseph (Planned Programme Manager – Anchor Trust)

February 2016.

 

“All in all an excellent service”

I have been Operations Manager and now Director for Palmer Timber for over 11 years now and during that time Newfield Electrical have been our sole Electrical Contractors.

Newfield Electrical are my best supplier bare none for the following reasons;

  1. Friendliness
  2. Expertise
  3. Experience
  4. Always good advice
  5. Understanding of our issues
  6. Quick response times
  7. Reasonable pricing
  8. Willingness and determination to deal with the difficult issues
  9. Timely and accurate invoicing

All in all an excellent service”.

Ian (Director – Palmer Timber Ltd.)

February 2016.

  

“I have always had every confidence in the whole team”

“I want to pay compliments to ALL the work that Newfield Electrical have done over the years at this scheme. I have been the manager here for 15 years, and worked at another scheme for nearly 14 years before then.

The contractors have always displayed a helpful and extremely professional, and helpful attitude in everything they have had to do regarding all aspects of the electrical repairs – including being our ongoing maintenance contractors regarding the fire alarm system, and the emergency lighting system. The staff at the point of contact have always done their best to oblige our needs, especially when repairs etc. need to be attended to in emergencies.

As a manager I have always had every confidence in the whole team”.

Nova (Scheme Manager – Wolverhampton)

February 2016.

  

“Always my first call in an emergency”

We have always been very pleased with the service provided, our regular engineer in particular has been extremely helpful in solving breakdown problems.

Always my first call in an emergency”.

Brian (Sawcraft)

February 2016.

 

“First class service”

The engineers themselves offer a first class service and maintain a customer focused approach at all times. They deal with some very challenging customers but always maintain a professional approach. I have never had a customer complain about the service they have received from any of Newfield’s engineers.

Newfield are one of the only companies that make appointments to attend the site. The office staff are very helpful, always return calls and will do their best to resolve any issues as quickly as possible.

I recently changed from one location to another and if it had not been for Newfield I would have spent hours looking for various different things. Having the office staff and the engineer’s advice and support was invaluable.

I can’t think of any improvements that Newfield’s can make to an already outstanding service.

Although I have only been with Anchor for almost 5 years I did manage the day centres that are run from out of Anchor locations and even then the engineers were very helpful and tried to keep disruption down to a minimum. I really do hope that we keep Newfield, it won’t just be us scheme managers that are sad to see you go, I know the customers will feel it too”.

 Sharron (Scheme Manager – Erdington)

February 2016.

  

“I am very happy with the overall service”

“I’ve always been very satisfied with the standard of work and the service offered.

The office staff are always helpful and respond promptly, works are carried out in a timely manner and to a high standard. I have had no complaints from our clients or residents at the properties you visit.

All in all I am very happy with the overall service”.

Robin (Property Assistant – CP Bigwood)

February 2016.

 

“Very satisfied as usual”

“The work Newfield carried out was in a professional manner to a good standard of work. I was very satisfied with the work carried out by your engineers as usual”.

Pearl (Scheme Manager – Edgbaston)

February 2016.

 

“Newfield should be proud of themselves”

“In regards to the service provided for Fire Detection, Emergency Lighting, Fans and Electrics in all the schemes I manage – all based in Shrewsbury, I can highly commend and recommend Newfield Electrical and all their staff. Staff are always polite to both myself and tenants. Appointments are always made in a timely manner and adhered to. Whenever I have contacted the office they have always been able to assist with any issue that have arisen. The engineers are highly trustworthy and tenants feel safe when they carry out work in their properties.

All in all Newfield’s should be proud of themselves”.

Danielle (Scheme Manager – Shrewsbury)

February 2016.

 

“Service has been impeccable”

“In the short time (Approximately 2 years) that I have been using Newfield as our preferred electrical contractor I can report that the service from my main contacts for quotes and installation / service has been impeccable.

During the main refurbishment program last year they were both reliable and professional in all they did for me.

Except for a couple of misunderstandings with the accuracy of invoices (mainly due to the extra cost of the use of apprentices undergoing training and equipment hire) all has been fine.

I suppose the remedy here is to make sure the cost implications are agreed and made absolutely clear with the customer prior to the commencement of work so there are no shocks.

Having said that, both issues were handle amicably to enable us to move on”.

Thank you for the response regarding  the feedback – it was much appreciated, we are sorry regarding the misunderstandings with the apprentices and thank you for giving Newfield a chance of going forward with your company on future business.

We have noted your comments and will take these forward with future customers.

John (Group Operations & H.R. Manager – IPU Ltd)

February 2016.

 

“10 out of 10”

“We have been very happy with the service from Newfield Electrical. The electricians who have attended my site have been polite and friendly and very helpful.

If I have had any problems with my Fire Alarm panel / smoke alarms I have telephoned through to the office and help is on hand or an engineer will attend site that day where possible.

We are very satisfied with the service from Newfield – 10 out of 10”.

Elaine (Scheme Manager – Cheltenham)

February 2016.

 

“Companies should take a leaf out of your book”

“From day one the office staff and engineers are very polite and helpful – whether face to face or on the phone. The engineers all know the building well and are always fully equipped with the correct tools, attitude and knowledge to complete the job. They are always professional and respectful, and understand the customer’s needs – especially at my scheme where the customer needs are much higher.

If ever there is a small repair and they can complete whilst on site they will complete it to save another call out and add it to their job sheet.

The engineers always communicate with me when on site and debrief before they leave to update me on the repair, and I have never had an engineer turn up without an arranged appointment and the works are always complete to a high standard.

Overall I have received an excellent service from you – and other companies should take a leaf out of your book”.

Emma (Scheme Manager – Telford)

February 2016.

  

“Newfield exceed themselves”

“Newfield have been our contractor for a few years now and in that time they have supplied and installed our new Fire Alarm System and carry out our quarterly Fire Alarm checks.

I have always found both office staff and operatives very welcoming, helpful, supportive and efficient.

Newfield exceed themselves.

How could they improve on their service? I find no fault at all”.

Debbie (Scheme Manager – Gloucester)

February 2016.

  

“Always go the extra mile”

“The engineers have always been exceptionally helpful to me when on site and always go the extra mile and your customer service is of a high standard”.

Shirley (Scheme Manager – Warwick)

February 2016.

  

“Reliable, knowledgeable and work efficiently”

“I’ve been with Anchor for just over two years. Newfield are the one contractor I can rely on to do a great job. The engineers who come on site are reliable, knowledgeable and get down to work efficiently.  They are also very friendly and nothing is too much trouble. The engineers also have a good knowledge of the schemes. I have never had any problems with the engineers or office staff, and I know if I contact Newfield then any queries are solved promptly.

It would be brilliant if other contractors were as efficient as Newfield – unfortunately they are not. Keep up the good work!!”.

Claira (Scheme Manager – Malvern)

February 2016.

  

“Operatives are always polite and clean workers”

“The level of service your engineers have offered to my scheme over the 16 years I’ve been manager has always been to a high standard. The operatives are always polite and clean workers who work to a professional standard”.

Sarah (Scheme Manager – Birmingham)

February 2016.

 

“Residents are very happy to have Newfield in their homes”

“I have been at this scheme for nearly seventeen years and have always had Newfield as our electricians, and I have never had a problem with the service received or any of the engineers.

The work is excellent and most of the engineers have been here from when I first came – all are completely trustworthy and I know that my residents feel the same, they are very happy to have them in their homes.

All of the office staff are always more than helpful and very pleasant and polite.

Most older people like what they know and trust, and that to us is Newfield”.

Carole (Scheme Manager – Harborne)

January 2016.

  

“Perfect contractors – they will not be equalled let alone bettered”

“Myself and my tenants have been really pleased with the service Newfield have offered over the years they have been our Electrical Contractor and Fire Alarm Contractor. From the administration staff who are always pleasant and helpful – to the engineers who are reliable, helpful, trustworthy and dependable, they are friendly but respectful to myself and the tenants which is very important. I can only say how impressed I am with Newfield Electrical. Managing a place with vulnerable people, it is important to know that the building is safe and there has never been any doubt in mind and that is because of Newfields diligence in carrying out any work they are asked to do.

I cannot praise Newfield Electrical highly enough and have always been glad to recommend them to anyone and will continue to do so. They are always putting themselves out to help as soon as possible.

They have been perfect contractors, both for me and my colleagues in Anchor and they will not be equalled let alone bettered”.

Marilyn (Scheme Manager – Halesowen)

January 2016.

  

“I cannot fault the installation works completed by Newfield”

“We have always been very satisfied with the work provided by Newfield Electrical. Work is of a high standard with recalls very rare, and all workmen are courteous and understanding of the customer group whilst working on site. Health & Safety is adhered to with working areas kept clean & tidy.

I cannot fault the installation works completed by Newfield”.

Alison (Scheme Manager – Birmingham)

January 2016.

  

“The level of service is fantastic”

“I have always found Newfield Electrical very helpful and professional. The level of service from both the office staff and the engineers is fantastic.

Newfield installed our new Fire Alarm System in 2013 and the workmanship was of high standard, keeping both myself and the tenants completely updated at every stage. No complaints were received during this time (which is unusual as they needed to access every apartment).

I do not feel that Newfield need to make any improvements of any kind.

Out of all the contractors that Anchor uses I feel that Newfield have performed the best.

Thank you and keep up the good work!”.

Lucie (Scheme Manager – Oxford)

January 2016.

  

“Work carried out is to the highest standard”

“Without doubt you have all delivered brilliant service from office staff on the phone to all the engineers that have come to site.

I have always felt confident the work carried out is to the highest standard – I have never had to raise a recall, and the standard of health and safety has also been high.

We recently had a Fire Alarm System upgrade and the tenants were very impressed with the engineers, commenting on how hard working, polite and considerate they were.

I understand you will not be our Fire Alarm and Emergency Lighting contractor in the future and we are all very disappointed to receive this information”.

Jacqueline (Scheme Manager – Hereford)

January 2016.

  

“Nothing is too much trouble”

“I have worked for Anchor for the past nine years and in all that time I have not experienced any issues or problems with Newfield.

From the office staff to the engineers that come on site, their professionalism is second to none. Always polite and courtesy and nothing is too much trouble.

I am sorry that we are losing you folks, it’s such a shame”,

Debbie (Scheme Manager – Shropshire)

January 2016.

  

“Electrician that inspires confidence”

“Please see below e-mail received from our Health & Safety Team last week. They undertake regular inspections of our work on site and provide a report with any actions required. As you can see Mark was very complimentary. It is nice to have some positive feedback so congratulations on this”.

“I was impressed with the Health & Safety knowledge of the Newfield Electrical operative on site today. From our conversation I established that Newfield train their electricians to carry out Non-licensed asbestos works, they also face fit test their employees and use lock off devices when working on electrical circuits.

I know these are things that they should be doing anyway but it is refreshing to have a conversation with an electrician that inspires such confidence”.

Mark (Safety, Health & Environmental Advisor – Ian Williams)

January 2016.

  

“Very helpful with any queries you have”

“The service I receive from Newfield has always been excellent, from the office staff I deal with, to the engineers who come to the scheme. The staff are always polite and friendly, and are very helpful with any queries you have”.

Rachel (Scheme Manager – Oxford)

January 2016.

 

“Definitely the best contractor I have had dealings with”

“Newfield’s are definitely the best contractor I have had dealings with while working for Anchor for 5 years. I have never had cause to phone up and complain, never had to chase jobs up as they are always well organised by the office.

The job is usually completed first time (if it isn’t due to waiting for parts, and the office keep me updated and let me know when they’re coming back). The engineers are polite and so helpful; nothing is too much trouble for them.

It’s very rare appointments get cancelled and I don’t think you have ever missed any of the appointments booked with me. No other contractor has a record like that.

Our customers here speak very highly of Newfield, and know and trust the engineers. Even as far as giving advice over the phone – Newfield are definitely the best. The standard of work is fantastic – as too are the office staff and engineers. They all know exactly what they are doing. There is never any drama or hassle when dealing with Newfield”.

Caroline (Scheme Manager – Birmingham)

January 2016.

 

“I would highly recommend your company to everyone”

“I began working with Anchor 15 years ago, your engineers were one of the first people I came into contact with and from that day on they have always been very, very professional. The level of service is fantastic; and they are always willing to help out with any queries we may have. The customers feel safe knowing that your engineers are looking after things.

The team in the office are always very customer led, they inform us of any appointments that are due and are always willing to work around us.

I would highly recommend your company to everyone”.

Rita (Scheme Manager – Birmingham)

January 2016.

  

“Polite, friendly and always tidy”

“Please find below feedback from our customers regarding the communal lounge lighting replacement works carried out by Newfield Electrical Ltd;

Customers are very satisfied with the new lighting – they said the engineers that carried out the work were polite, friendly and always left the scheme clean and tidy. It was a pleasure having them working at our scheme”.

Ann (Scheme Manager – Rowley Regis)

January 2016.

  

“Newfield provide an excellent level of service”

“In my opinion Newfield provide an excellent level of service. It is good to know that the engineers are familiar with the inside and outside of our schemes, meaning we have peace of mind if they have to attend out of hours. The engineers that have visited this scheme always look smart and in uniform with I.D. and are always courteous and polite to staff and customers.

The office staff are professional and they know who you are when you ring up and promptly deal with any enquiry”.

Sara (Scheme Manager – Sutton Coldfield)

January 2016.

  

“Nobody could do the job better than Newfield”

“I have worked for Anchor for 20 years and in that time I have worked with Newfield. All of my customers and staff have always felt safe and secure with Newfield, and customers are always commenting on how well-mannered the engineers are. Myself and staff have always had a fantastic relationship with Newfield, and over the years we have all become very close like family.

My scheme is one of the older schemes, so things can go wrong with the electrics often, and when calling Newfield out they have always responded to all of our emergency call outs no matter what time of day or night – they have always been there for us.

Newfield care about our customers, and myself and customers would be very upset if we had to lose Newfield, as we are not just losing Newfield – we are losing a part of the family who have done a fantastic job over the years.

When speaking to the office staff for Newfield they have always been very helpful letting us know when Newfield will be coming out, and if they can’t give me the answer there and then they will always phone back to give me the time when they will be coming out to the scheme.

That is the reason why we could not do without Newfield, we would be lost without them nobody could do the job better than Newfield”.

Julia (Scheme Manager – Birmingham)

January 2016.

  

“I have complete faith and trust in Newfield Electrical”

“I have been at Anchor for over 8 years and have dealt with Newfield Electrical for all that time. I have always found Newfield to be extremely professional when working on site, and they have always rectified any problems that have occurred speedily and efficiently.

The engineers have always turned up on time for appointments and if for any reason they were unable to do so, I have always been notified in advance.

I also can always speak to an engineer over the phone to see if a problem can be resolved without an engineer having to attend site.

I have found the office staff to be most helpful and they try to accommodate where possible – even when I have contacted the office to see if they have an engineer in Coventry that particular day because a problem has arisen.

They always give notice well in advance of dates to carry out Smoke Alarm / Fire Alarm tests and I have always been given a list of apartments that need to be accessed.

I have complete faith and trust in Newfield Electrical to solve any problems that may occur with our Lighting Systems and our Fire Alarm System”.

Marilyn (Scheme Manager – Coventry)

December 2015.

  

“I would rate the service from Newfield 10 out of 10”

“On a scale of 1 to 10 I would rate the service in all areas from Newfield Electrical Ltd. as a 10. The administration and office staff are always pleasant, courteous and polite – even under pressure. The operatives that come on site to work are always pleasant, polite, smart and efficient. They are always aware of the type of building and customers we have living here, and take extra care when working in communal areas.

I have worked with Newfield for many years and have always enjoyed a good working relationship with almost everyone there.  As I am being totally honest, I just have to say that there have only been 2 electricians’ attitude that both myself and my residents have not been happy with. If I had not been able to deal with the situations at the time I would have made contact with someone in authority within your company.

We will still be using you as our local Electrical Contractor as we have opted out of using National Contractors for responsive repairs”.

Mavis (Scheme Manager – Oldbury)

December 2015.

 

“I am confident I can trust whoever is called to my scheme”

“The residents of my scheme, based in Bromsgrove, are more than happy with the service received from Newfield, as am I as the Visiting Estate Manager.

All the engineers are polite, considerate, patient and well presented.

As a Visiting Manager I have to be able to trust the people who attend breakdowns etc. as I can’t always be present, and I am confident that I can trust whoever is called to my scheme.

I have contact with staff in the office and find that they are always pleasant and will accommodate our needs as far as they possibly can when it comes to making or altering appointments to suit, if required.

All in all, I’m more than satisfied with the service that Newfield provides. I thank you all very much for that”.

Sue (Scheme Manager – Bromsgrove)

December 2015.

  

“Trustworthy, hard-working, skilful engineers with well organised support staff”

“I would like to say that I have always received excellent service from every engineer that has been to my scheme in Gloucestershire. They have all been so good.

The engineer who attends when we have a problem has never left with the fault not repaired even when it has meant him working in torrential rain and it is always good to see him. The Project Manager has been superb – liaising with everyone particularly when we had the new Fire Alarm System installed and was always on the end of the phone with reassurances.

The Fire Alarm Service engineer is always cheerful, coming regularly to carry out the quarterly servicing tests and keeps everything running smoothly. Office staff have always been flexible in arranging service times to fit in with my hours of work which I have greatly appreciated.

If I have had a problem I have never had to wait for assistance beyond the time it takes to travel to the estate and the work done has been to a very high standard.

From my experience, I would certainly have no hesitation in recommending Newfield’s engineers as trustworthy, hard-working, skilful engineers with well organised support staff”.

Deborah (Scheme Manager – Gloucestershire)

December 2015.

  

“Operatives are polite and efficient”

“I have always found operatives polite and efficient in the work they have undertaken at my scheme. I have also had many conversations with office staff and have found them helpful, polite, and they follow through with everything they say they will do. I have always been satisfied with the service provided by the Newfield team”.

Audrey (Scheme Manager – Birmingham)

November 2015.

  

“Nothing is too much trouble”

“Nothing to improve as far as I’m concerned – the office staff who I am very familiar with have a ‘can do’ attitude, nothing is an issue and the same for the operatives who attend site. They have a vast local knowledge of my scheme and never have a problem doing odd bits while they are on site; nothing is too much trouble and they are also always polite and patient”.

Tracey (Scheme Manager – Sutton Coldfield)

November 2015.

  

“Good rapport with customers”

“We have always found Newfield Electrical to be very professional in the service they have provided at our scheme. They always make and keep appointments with plenty of notice, and they always know what work is to be done.

Office staff are very approachable and easy to work with, the phone is always answered in a timely manner and we are always able to get good technical advice.

Engineers know the building inside out are very independent and always give an explanation of the work carried out, plus any additional work. They have a good rapport with customers and we have never received any complaints”.

Barry (Scheme Manager – Birmingham)

November 2015.

  

“Engineers are courteous and keep a clean environment”

“The level of service offered by Newfield’s engineers at the schemes I have been involved with has been at a high level. The engineers have been courteous to myself and the customers, they keep a clean environment, work well and present themselves in Newfield workwear with I.D.

The office administration staff accommodate requests to the best of their ability in a professional manner, and have always explained why or why not if there have been any issues and have tried to help things run smoothly”.

John (Scheme Manager – Birmingham)

November 2015.

 

“Appointments are always made and kept”

“The level of service I have received from Newfield at my scheme has been of an exceptionally high standard over the last ten years.

The operatives are always polite and professional in their manner. Jobs are always completed in good time and as a manager they have always kept me fully informed of what is happening with the scheme.

The office based staff are polite on the phone always helpful, and appointments always made and kept”.

Sue (Scheme Manager – Wolverhampton)

November 2015.

  

“Once again Newfield have shown why we always trust the service you provide”

“Could you please pass on to Ian how impressed we have been with the engineers that have worked so hard during the upgrade of our fire alarm system. They have shown great consideration for the tenants and I think they will really miss having them around.

The whole team are a credit to the firm and once again Newfield have shown why we always trust the service you provide”.

Jacqueline (Scheme Manager – Hereford)

April 2015.

  

“Lovely young men who are a credit to your company”

“Just a quick note to say what a pleasure it was having your engineers working on our new fire alarm system and electrics. They are well house-trained and never left any mess.

They were always pleasant and helpful and nothing was too much trouble for them, although we must have wasted a lot of their time with our comings and goings.

They really are lovely young men and a credit to your company”.

Margaret (Scheme Manager – Wolverhampton)

December 2011.

  

“Asbestos works were unobtrusive”

“The tenants have asked me to pass on their compliments to the contractors involved in the Planned Works recently completed to upgrade the fire alarm system. Despite the quite extensive invasion of their privacy during this process, the contractors have been complimented on their politeness, efficiency, tidiness and quality of work.

The tenants were pleased with the way that the Newfield team carrying out asbestos related works to the fire alarm upgrade were so unobtrusive”.

Glyn (Scheme Manager – Shrewsbury)

November 2011.

  

“Not only efficient but pleasant and polite”

“I wish to thank you very much for completing the electrical work at Brandhall Court which involved correcting faults in the meter room and in my own flat.

Unfortunately the incident occurred at the time of my husband’s death and was of course most distressing.

However, your electricians showed quiet respect and did all they could to be unintrusive. They were not only efficient but pleasant and polite.

Please convey my appreciation and best wishes to them”.

Verena (Private Tenant – Brandhall Court)

January 2011.

  

“The engineers are clean, tidy and friendly”

“I want to take this opportunity to say how well the engineers are doing here at our scheme and a number of tenants have said how clean and tidy they work and how friendly they are.

I would like to add that I am not surprised about the comments and feel that the standard of work is very good.

The engineers understand about not blocking the corridors and store their work items in a safe and correct manner”.

Liz (Scheme Manager – Birmingham)

December 2010.

  

“Residents were extremely impressed by the standard of work”

“I have been asked to pass on compliments to the engineers who undertook the work of replacing and installing the emergency lighting at the scheme in Pershore.

Residents were extremely impressed by the standard of work, the way it was carried out and the consideration to the residents – especially when the televisions went off when the power was turned off for a short time.

They were also delighted that the engineers cleaned up so well after they had finished and left it all spick and span (their words not mine).

It’s always nice to be able to pass on praise and not complaints”.

Mavis (Scheme Manager – Oldbury)

March 2010.

  

“Friendly, courteous and very professional”

“During the week my storage heaters and towel rails were replaced, I’d like to compliment your work force of young men.

They were friendly, courteous and very professional – what a joy!

After a life time of indifferent or downright incompetent work-men, your team were much appreciated.

Thank you”.

Pat (Private Tenant – Ashwood Court)

February 2009.

  

“Excellent value for money”

“The response from all of the team at Newfield is excellent. They are reliable, cheerful, considerate and attentive to my needs and those of our tenants. Moreover, they do the job right first time and give excellent value for money.

I would not hesitate to include them on a select list of companies for all electrical work – especially maintenance of fire alarms and emergency lighting”.

Colin (Scheme Manager – Hereford)

September 2008.

 

“Technically exceptional”

“Newfield Electrical have worked for Kendrick Projects for approximately 10 years carrying out the majority of our electrical installations on a variety of contracts.

We have found them to be very professional, technically exceptional with a high standard of staff and operatives.

We would have no hesitation in recommending this contractor to work on your behalf”.

Philip (Special Projects Manager – Kendrick Construction Ltd)

July 2008.

  

“Our preferred contractor for all future projects”

“We have always found Newfield Electrical to be efficient, competent and reliable and would not hesitate to recommend them to prospective clients. All works are carried out efficiently and they have readily complied with all our Health and Safety requirements.

Newfield Electrical remain our preferred electrical contractor for all future projects”.

Walker (Director – Contech Construction)

July 2008.

  

“Extremely satisfied”

“The majority of work that I instruct Newfield to carry out is reactive maintenance work within the communal areas of residential apartment blocks. Newfield are always quick to respond and carry repairs out to a high standard.

The electrical repairs are passed to the electricians from the office staff whom I have always found to be accommodating.

Overall myself and other surveyors within our company have been extremely satisfied with the professional manner and standard of work provided by Newfield Electrical”.

Lora (Surveyor – CP Bigwood Ltd)

July 2008.

  

“The response and concern for our tenants is to be highly commended”

“This is just a note to confirm the commendable response from Newfield Electrical to the flooding on the night of 19th June 2007.

In an extremely heavy rainstorm, because of a blocked gully, water poured into the third floor corridor of our scheme and travelled down the wiring conduits onto the second floor corridors.  The event happened at 8pm on Tuesday 19th June and the scheme manager called out another company because of the potential risk to tenants from the water and the risk of electrocution.  The company’s response was that because of the weather conditions they could not send anybody out for Health and Safety reasons.

Newfield Electrical responded to the emergency fire alarm call out and travelled from Birmingham.  The scheme manager with the assistance of the engineer, isolated the top and second floor electrical circuits, then went up on the flat section of the roof, cleared the blocked gully drains and stopped the flooding.  Fortunately, only the corridor was flooded and none of the tenant’s flats.  The engineer was on site until after midnight clearing up and helping to ensure the safety of the scheme.

Given the ferocity of the storm it is perhaps understandable why the company were unwilling to call anyone out but similarly it could be argued that your engineer and the scheme manager should not have gone on the roof and put themselves at risk.  The response and concern by Newfield Electrical for our tenants is to be highly commended.  Calling the Fire Brigade was not considered appropriate as they were likely to be very busy and may have considered the clearing of drainage gullies not to be part of their remit.

I would fully support the placing of electrical or fire alarm contracts with your company”.

Colin (Scheme Manager – Hereford)

July 2007.

  

We have detailed below, a number of comments from our customers and partners who have used our services over a number of years.

“Hi Julie – Didn’t know how else to email – Would you kindly pass on to your main employer my sincere thanks and praise to Simon, Dave, Shaun, Chang, Matt & Mark. They were all very polite, hard working and very supportive to the tenants and myself.

So I send a BIG THANK YOU to them all”.

Debbie Green – Scheme Manager

 

“Myself and Danielle would like to place a compliment to the two Newfield engineers Ben Mouzer & Mark Baker (attended Friday 28th June 2013 and Monday 1st July 2013).

They attended Abbey Court at short notice due to a failing lounge lights and several emergency lights. They had to come back to the scheme due to the lights tripping and came back in a quick time response.

They corrected the issue and even contacted us the next morning to ensure everything was still working. On all visits the contractors were polite and hardworking even though the problem at hand was tasking. Newfield as a whole is a well run and reliable service, again with special thanks to Ben and Mark”.

Debbie Sudlow – Scheme Manager

 

“Could Anchors praise be passed on to Matt and Rhys please.

This sort of “beyond the call of duty” behaviour is a priceless commodity and only reinforces the name of Newfields to all concerned in Anchor”.

Paul Baldwin – Programme Delivery Surveyor

 

“I am auditing our Contractors site safety forms and have come across one filled in by the above contractor.

Whilst a great number by other companies have a lot to be desired James and Richard have filled in ticking every box and signing in and out all very neat and accurate so would you ask Mark to pass on my thanks please”?

Tracey Urwin – Scheme Manager

 

“I want to take this opportunity to say how well Matt and James are doing here at Highfields a number of Tenants have said how clean and tidy they work and how friendly they are.

I would like to add that I am not surprised about the comments and feel that the standard of work is very good.

The lads understand about not blocking the corridors and store their work items in a safe and correct manner”.

 

Liz Coy – Scheme Manager

“The tenants have asked me to pass on their complements to the contractors involved in the Planned Works recently completed by DC Systems (Warden Call and Door Entry system) and currently on-going by Newfield Electrical (Fire Alarm Upgrade). Despite the quite extensive invasion of their privacy during this process, the contractor’s from both companies have been complemented on their politeness, efficiency, tidiness and quality of work.

DC Systems were described as excellent and the tenants were pleased with the way that the Newfield team carrying out the asbestos related work for the Fire Alarm Upgrade were so unobtrusive. The tenants would be grateful if their respective managers could be made aware of this.

Both Deb and myself endorse this view and would add that both sets of contractor’s have been more than helpful in working together with the Location Managers to minimise the disruption caused to the tenants”.

Glyn Haynes – Scheme Manager

 

“Danielle Francis and myself would like to forward a compliment to the following persons

Please pass on a compliment to Matt Jones & Rhys Barrett (engineers for Newfield Electrical) for their help and consideration during a emergency situation at the scheme (Tuesday 30th July 2013).

They both showed great care and compassion towards one of our tenants who had received some devastating news”.

Debbie Sudlow – Scheme Manager